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Transforming Software Problem Management in IT Operations

Transforming Software Problem Management fundamentally changes IT operations. Users see IT departments primarily as reactive incident responders. However, mature organizations see effective problem management as removing causal factors and avoiding symptomatic failures. In such cases, IT functions as a strategic…

DNS Proxy Servers: Architecture, Implementation, Future

As soon as a user types a web address into a browser, a complicated series of network activities are automatically launched. The Domain Name System (DNS) translates domain names into routable IP addresses. But contemporary enterprise networks and high-throughput systems…